Support Page for Rubber Tree Software

 

Australia/NZ/PNG or Southern Hemisphere:   Support: +617 3103 2297  support@rubbertree.com.au

US/Europe/Caribbean or Northern Hemisphere: Support: +1 720 308 6211  support@rubbertreesoftware.com

TO REQUEST AN ONLINE SUPPORT SESSION, PLEASE GO TO:  WWW.SUPPORT.RUBBERTREE.COM.AU AND LOG IN.

 

Rubber Tree offers the following support pages

Training Slide Show

Talking Tutorial

RezBook Manual

eLodging Manual

RezBook V3.6 with blank database - 30 day TRIAL

V3.8 is available and includes a Delete Key on the Folio, auto-Screen Refresh for those networked clients and Projected Other Charges display bug is fixed, The Photo and Query Tool bugs have been fixed.  You can update your program at anytime by doing the following steps

XP     Save ALL program files to: c:\program files\rezbook folder

Vista.    Save ALL program files to: c:\rezbook folder

Download and save the below 4 files:

Once all 4 files have been saved into your folder, Please use My Computer to navigate to that folder.     

***VISTA USERS:  Once the file has been saved, you MUST right click on all the downloaded files and:

Click on RUN AS ADMINISTRATOR so that it is ticked.

Click on  PROPERTIES - ADVANCE - COMPATIBLE with XP.  Make sure that is ticked. 

this must be done for ALL 4 files (reserve.exe, resrep.exe, dbupgrade.exe, querytool.exe) 

ALL clients:  Locate dbUpgrade.exe , in your program folder.  Dbl click it.  Click Upgrade.  Make sure that the correct folder shows at the top:  Vista should be:  LOOKIN:  c:\RezBook.  XP should be:  LOOKIN: c:\program files\rezbook   showing at the top.   and RESERVE.MDB in the file name field.

Click OPEN.  The program may stall at 3% and give an error message that the database may already be in 97-2000 format.  Close that message and the upgrade program will continue.  Close the update program.

Open RezBook.  You should now be updated to Version 3.8 -

If you get an error 339 when opening V3.8:

Download and save:  www.rubbertree.com.au/mscomm32.ocx

to your c:\windows\system32 folder.

RezBookV2 - existing users only.

POS, PHONE and ONLINE BOOKING MODULES need to be registered by calling your local support representative

BEFORE INSTALLING UPDATE!!

Australia/NZ/PNG or Southern Hemisphere:   Support: +617 3103 2297

US/Europe/Caribbean or Northern Hemisphere: Support:+1 720 308 6211

 
Support is offered on many different levels with Rubber Tree.
$250 is a compulsory annual charge and assures you of the latest program updates and free email support within 24 hours.  $275gst.
$500 is an optional annual support contract and offers support via email, phone, IM and remote login.  M-F 9-5  $550 with gst
24/7 hour support can be purchased as can onsite training and installation.