How do I know your floor mats are going to fit my vehicle?
We carry more than 1,600 floor mat patterns to ensure we have your make and model of vehicle covered. If we don't already have your vehicle pattern, we can make it. We have already made thousands of mats for plenty of happy customers across a wide range of vehicles. Your mats are guaranteed to fit, complete with the exact safety fittings as your originals. If there happens to be any issues, we'll take back your mats, fix the issue and replace them free of charge.
Will my mats come with the holes/fittings to clip into my carpet?
All mats we manufacture are designed to fit/clip into the original fittings of your vehicle. If your vehicle didn't come with safety fixings originally, we send you clips that you can install yourself. Depending on the make and model of your vehicle, clips are generally found only on the front mats. If your vehicle has additional clips or clips in the rear of your vehicle, please let us know and we can work with you.
Are your mats exactly the same as my originals?
In some cases, the mats we make are not exactly the same shape as the original mats in your car. This can be due to various reasons e.g. an imported car may have had a different original mat manufacturer to an Australia new. You can rest assured that all our mat patterns are manufactured with safety, practicability and protection in mind, and are fully tailored to fit although the shape may not match your original mats exactly.
Are your seat covers airbag compatible?
Our custom-made seat covers that are airbag compatible have been tested and meet the LTNZ (formerly LTSA) standards. These custom made car seat covers incorporate a specially crafted seam to allow the normal function, safety and deployment of a side impact airbag.
Not all seat fabrics are airbag compatible so remember to check your custom car seat cover selection includes the airbag provision.
The special airbag deployment seam area is identified with a side airbag tag sewn into the side of the seat cover. Place this tagged side over the side impact airbag on your seats backrest.
The seam accommodations will in no way affect the fit or durability of the seat cover.
How do I install my seat covers?
Fitting custom fit car seat covers may seem a little confusing. However firstly identify your components by holding them against your seats. i.e. headrest to headrest etc. Then take time to “dress” your seats.
If your covers first appear ill fitting don’t be afraid to push and/or pull the seat cover to fit the contours. Also ensure all ties are correctly tied, aligning any latch hole provisions, or gaps for armrests (if applicable). To fit the covers properly, please allow fitting time of up to 30 minutes for front seats and up to 40 minutes for rear seats, bearing in mind that time will vary depending on your seat configuration.
Should the fit in some way not be acceptable, please free to call our customer service team on 1800 122 367
Can I come to your store and see samples/purchase?
Currently we are an online and wholesale business - unfortunately, we're not able to send out free samples for one-off purchases.
How much will it cost to ship to my address?
At RubberTree we offer FREE shipping Australia wide with every purchase. Nice!
Do you offer any warranty on your products?
Every single product we sell at RubberTree carries a minimum 12-month warranty as outlined in our Terms and Conditions. Some products will carry a 24 or 36-month warranty, which will be listed in those product descriptions.
Why do you ask for my registration number when ordering certain items?
As a complete custom fit, getting the right make and model of vehicle is crucial in our service to you. We make many products specifically for your vehicle - simply the more information you can give the better. 99% of the time the make, model, year and type (Sedan, Wagon etc.) is enough for us to get the right fit for your car. However, in some situations we need a little bit more information to ensure you receive exactly the right fit for your car - your registration number often provides this for us. If for any reason you're uncomfortable giving your registration number, simply send us an enquiry with your requirements and we'll be more than happy to help.
When can I expect to get my product?
Almost all products we sell are 100% made to order just for you. This ensures a cost effective service and product guarantee that retailers holding stock cannot do. Because of this, you can use the following as a guide on how long your order will take to be made:
Custom Car Mats: 4-5 working days
Custom Boot Liners: 4-5 working days
Custom Seat Covers: 15 working days
In addition to these lead times, please allow overnight delivery for the North Island and 1-2 working days for the South Island. Rural deliveries can sometimes take up to 3 days longer.